When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is a Fortune 500 company and prides in servicing 99% of Fortune 500 companies and Government agencies. We offer solutions to tap into the full value of our customers’ unified communications and collaboration (UC&C) investment and pride ourselves in helping our customer achieve agility and scalability.

Verizon is growing its International Collaboration & Customer Experience practice and embarking on transformation to position itself for the next generation application and technologies. This team is looking for a Senior Manager to support the growth and change mission.

We have proven and extensive professional services offerings for the professional services Collaboration & Customer Experience practice (C&CE) including Cloud, as-a-Service offerings for Collaboration, Voice and Contact Centre platforms. The Senior Manager will be pivotal to growth in the International region and will be responsible for increasing revenue in the EMEA and APAC regions and ensuring customer success and delivery governance and disciplines.

  • Provide leadership to the Delivery arm of the Collaboration & Customer Experience Practice to ensure that consulting engagements and projects are executed following the Verizon, Professional Services and industry standards
  • Be accountable for and own the overall success of a portfolio of engagements delivered by the practice, own any delivery-related escalations and issue resolution within Verizon, our technology partners and customers
  • Grow and maintain highly effective and mutually-rewarding customer relationships, effectively communicate project and/or issue status to customer management and executive levels as well as Verizon key stakeholders
  • Responsible for team management including capacity, sizing, monitoring and managing utilization and that work is delivered on-time, to quality and within budget. Developing training plans, collaborating on career paths, ensuring performance and adherence to corporate policies/training
  • Be an active contributor to the professional services Collaboration and Customer Experience practice (C&CE) at a Senior Manager level and upwards to Executive Leadership level
  • Support new business opportunities including pre-sales, scoping, pricing and supporting the Sales / Pre-Sales organizations with customer presentation

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or relevant work experience related to Collaboration and Customer Experience (Contact Centre) engagements and in complex technology and operating environments
  • Proven experience in Portfolio, Programme, Project delivery experience in the Enterprise and global theatres
  • Demonstrable supervisory and managerial skills and experience of leading Project Managers, Consultants, Engineering teams and with strong collaboration skills in order to work cross functionally within own and extended organisations, and act as an influencer at all levels
  • An effective presenter who has the ability to present to an audience in person and with collaboration platforms and who is able to engage, hold and manage the audience through leaning on experience and able to communicate with confidence and conviction
  • Ability to work under pressure, multi-task and work effectively under tight deadlines
  • Willingness to travel within the EMEA region

Even better if you have:

  • Experience of working in a similar organisation at an Enterprise level and within the EMEA and APAC theatres
  • Proven experience in the delivery of complex and emerging technologies
  • Proven track record in ability to understand technology, and meet the demands of our customers and sales organisations from presales through delivery to hand-off to day-2 support
  • Solution and or Vendor engineering background
  • Excellent report writing skills and ability to clearly articulate technical to business risk, coupled with an acute attention to detail

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.