When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Social Media Operations Senior Analyst, you will be responsible for providing digital content, graphic design strategy/campaign insights. Provide qualitative and quantitative support, and guidance for management and the frontline. In the digital space, you will be responsible for supporting a 24/7 operations team.

In this role, you’ll lead and support projects that provide superior experiences for our VZ customers via digital platforms. You will support digital operational initiatives centric to our service organization while delivering great experiences for our internal and external customers. You’ll measure success by enabling our employees to deliver exceptional customer experiences, deliver on critical business objectives, and drive performance with a strong focus on efficiencies and execution. This person will help support Verizon brand via internal and external partnerships (e.g., Marketing, Public Relations, Social Strategy Operations Partners). This position will provide cross-functionally with key stakeholders to bring our messages to life. The ideal candidate is ambitious, results-oriented, has a pulse on the social landscape, and has helped lead professional strategy and best practices in social media.

  • Manage and support social content centered around digital content including graphic design, copy through indirect management of strategy partnerships with various organizations.
  • Manage and support initiatives in relevant areas (e.g., Community Management, Volunteering, Social Forums, Cultural Engagement, Training, Development tracking) while measuring performance in correlation with efforts.
  • Daily communication with the entire twenty-four-seven organization and building relationships to maximize engagement.
  • Deep dive qualitative and quantitative research (e.g., customer experience, revenue, productivity).
  • Utilize project management of daily activities to manage multiple projects simultaneously while meeting and exceeding deadlines.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Knowledge of photography (still and video) fundamentals.
  • Experience with video editing software
  • Two or more years of experience partnering in driving strategy and development of social media programs that support goals to build Verizon’s visibility, credibility and consideration. Use data and experience to build creative new approaches to reaching our customers and prospects
  • Two more years of experience presenting with all levels in an organization; (e.g., live presentations and virtual, presentations, written communication).
  • Two or more years of experience creating a narrative based on performance, analytics/reporting, feedback, and observations and convey effectively to all stakeholder levels.
  • Three or more years of experience proactively identifying needs, creating a plan, executing it, and providing timely and meaningful updates to stakeholders and closing the project
  • Experience managing and supporting initiatives in areas: community management, volunteering, social forums, cultural engagement, and training and development tracking while measuring performance in correlation with efforts.
  • Experience partnering closely with and acting as a liaison for all digital operations teams and customer service organizations to drive performance.
  • Experience in driving positive work culture through engagement activities, navigating feedback and identifying opportunities with a focus on improving the employee and customer experiences.
  • Experience in creating, reporting, and transforming data into a concise narrative and tying it to business strategy.

Even better if you have one or more of the following:

  • A degree.
  • One or more years of leadership or operational support experience in a customer service or tech support environment.
  • Professional experience in social media content development, graphic design, and metrics for Twitter, Facebook, and other social platforms.
  • Experience utilizing operations and social media management software (e.g., Sprinklr, CERS, Tableau, Khoros).
  • Current knowledge of social media trends, including incorporating into strategy as appropriate to improve demand generation effectiveness via influential storytelling.
  • Project Management Certification (PMP).
  • Strong experience with adobe Creative Suites, Slack, MS Office applications, and G Suite.
  • Solid history of building relationships and collaboration with different workgroups.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

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